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E-Government Mapping: Overview of Lebanese GovTech Readiness and Respect for Citizen Privacy

This research surveys the current status of security and digital rights on e-government platforms by Lebanese public administrations. 655 searches yielded 563 eligible government platforms, which were analyzed against 26 basic and advanced criteria relating to security, ownership, jurisdiction, and protection of user data.

The findings have revealed several important implications. Most of the government’s platforms were found to be in the early stage of e-government development. This implies the apparent need to strengthen the e-government initiatives and to take their development as a priority. Hundreds of municipalities have no independent websites yet; instead, the basic information is usually placed on a separate section on privately owned/managed domains. Considering current e-government regulations which require online transactions and the provision of services, several municipalities and cities are still far behind the realization of e-government goals. In general, the government should be able to provide the public with services online such as applications, transactions, and other forms of citizen engagement.

The unsecure status of 76 government websites, 37 of which request user data for various services, presents an urgent security problem that needs to be addressed immediately.

Drawing up from the data and results, this study has offered an additional contribution to e-government development. We were able to provide a peek into the current setup of e-government in Lebanon by identifying its quality and respect to basic and advanced privacy and security standards. Thus, through this study, the central government can draw e-government plans based on the assessments which can help in identifying the areas where improvements are needed, especially those that require more infrastructure support.

This study also has limitations. The assessments were conducted based on the adopted set of criteria and the publicly viewable services, and not how the services are delivered. These limitations offer directions for
future research is expanded below.

Read the full report here.

Organisation: Skeyes Center for Media and Cultural Freedom

Deadline: Ongoing

Location: Online

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