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Internews Seeking Puerto Rico Community Liaison Officer

About Internews

Internews empowers people worldwide with the trustworthy, high-quality news and information they need to make informed decisions, participate in their communities, and hold power to account. Our vision is to unleash human potential everywhere by turning on the bright light of information.

For more than 35 years, in more than 100 countries, Internews has worked to build healthy media and information environments where they are most needed. We have proudly incubated hundreds of sustainable organizations, bolstered the skills of thousands of media professionals, activists, and citizens, and helped these partners reach millions of people with quality, local information.


As the winter holiday season came to an end, Puerto Rico experienced a second wave of COVID-19 contagions. Cases have been on the rise since November, and are expected to continue rising in the coming weeks. As we dive into the new year, the government is implementing new efforts to stop the spread, including massive vaccination efforts rom which 70% of the population is expected to benefit by the summer. Even though the government has ordered the implementation of a massive education campaign, as of this moment, information efforts on the matter remain fragmented and Puerto Rico still lacks a comprehensive communication campaign that targets both the general population and those most vulnerable, marginalized groups. Therefore, misinformation on COVID-19 has been rampant, and rumors have spread since the beginning of the pandemic. A wider spread of misinformation is expected as vaccine rollout begins.

With this in mind, Internews and Mercy Corps Puerto Rico are partnering to inform an evidence-based communication campaign that addresses the most common rumors and false narratives surrounding COVID-19 and vaccination efforts.

A team of Community Liaison Officers will be recruited to reflect as best as possible the diversity within the community, with a special focus on those members who are least connected and most at risk. The Community Liaison Officers will engage with the affected communities through a variety of channels, approaches and activities to 1) understand their needs and the issues they want to raise; 2) support their ability to raise questions and engage in dialogue within their communities; and 3) engage with and hold to account the agencies and others charged with providing them support.


This is a short-term consultancy, approximately 2.5 months in duration. Work will be conducted remotely and in the field. Successful applicants will be based in Puerto Rico.

Scope of Work

  • Responsible for engaging with affected communities in the field and online to understand and collect their needs, questions and comments;
  • Logging all community interactions and observations in a consistent and continuous manner, following the Internews manual on Managing Misinformation in Humanitarian Crisis;
  • Referring people to relevant resources and services; disseminating updates through volunteers and staff of humanitarian organizations via all relevant communication channels;
  • Implementing a wide range of qualitative and quantitative data collection, including surveys and focus group discussions;
  • Helping create multimedia information materials for the affected communities in their preferred language;
  • Reporting to the Project Lead on all activities, including scheduling, locations, and travel to sites;
  • Attending regular project meetings and providing input on selection, analysis and production of community-facing content to ensure that community perspectives are centered in all editorial and other decision-making processes in the project;
  • Attending weekly Community Liaison meetings for planning, debriefing and discussion on strategy and other issues;
  • Other activities as agreed upon with Project Lead;
  • Understanding of and demonstrated commitment to upholding Internews’ Core Values.

Qualifications We’re Looking For

  • Native-level Spanish fluency (speaking and writing);
  • Strong English skills (speaking and writing);
  • Strong connection with the affected population, especially with community members who are least connected, informed or represented through formal structures;
  • Strong communication and interpersonal skills;
  • Demonstrated ability to work successfully with diverse stakeholders in challenging and sensitive environments;
  • Flexibility and creativity;
  • Experience and familiarity with digital media technologies an advantage.

To apply, please visit the Internews website: https://phf.tbe.taleo.net/phf04/ats/careers/v2/viewRequisition?org=INTERNEWS&cws=38&rid=1365

Status: Open

Deadline: Ongoing


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