Internews is seeking to recruit a team of Social Media Monitors to support two-way communication with the population at risk for COVID-19 in Thailand and potentially other countries in the region. The Social Media Monitor will help identify and understand hyper-local information needs that are not solely concerned with health behaviors, and can identify, discuss, analyse, and mitigate rumours and misinformation related to COVID-19 arising at local levels.
The Social Media Monitor (SMM) will monitor social media platforms used widely in Thailand and elsewhere in Southeast Asia to identify and track rumors, misinformation, and disinformation campaigns related to the virus that may cause risks to public health. The team will engage with online groups, messaging apps, frontline aid agencies, local media and/or any other online channels that are influential in the narrative about the virus. The SMM will collect feedback and commentary on the concerns, fears and hopes that are behind the rumors that drive misinformation. They will contribute to the Internews team and its partners to address misinformation with “news you can use” and provide input for feedback reports for humanitarian partners to inform decision-making and improve information provision with timely, locally relevant and reliable information people trust.
Scope of Work:
- Monitor social media platforms popular in Thailand and potential other affected nations in the region
- Provide input into the editorial process by providing regular updates to the content production team on recurrent or emerging topics and trends
- Work with the project team to understand differences in tone, context, source and intended audience for social media content
- Track the effect of the program activities on the social media ecosystem about the virus
- Perform any other duties as assigned by the supervisors
- Strong knowledge of the Thai-language social media ecosystem
- Strong experience using social media monitoring tools, data collection & analysis software
- Good speaking, reading, writing skills in English
- Good understanding of COVID-19 and/or other health emergencies
- Native or Fluent Thai Language skills
- Understanding of and commitment to upholding Internews’ Core Values.
- Knowledge of humanitarian communications, public health communications, and crisis response techniques considered an asset
- Data visualization skills and knowledge of relevant software to produce info-graphics is a plus
- Strong software skills to ensure proper design and lay-out of the regular reports
- Knowledge of other languages widely spoken in Southeast Asia a plus
- Self-motivated and ability to work in a fast-paced environment
- Strong understanding of, and commitment towards editorial values of the project
Full details about the position are available here.